Quality Policy

Cyprus Public Transport holds the Government’s concession for the exclusive operation of the public transport service in Nicosia and Larnaca. Our purposes and values are consolidated around a mission, to provide a quality service where safety is a top priority.The current Quality Policy, defined by the Management, is part of the general policy of the company, is in line with it and is applicable to the entire organization. Our efforts are focused on:

Providing a safe and reliable service.

Continuously improving our services monitoring the predefined objectives and goals.

Offering services according to legal and other interested parties’ specifications and based on customer requirements.

Meeting customer expectations by aiming at high levels of customer satisfaction in all our activities.

Encouraging our employees to further develop their skills and to progress in their careers by providing training opportunities.

Building a positive, open and safe working environment respecting and appreciating the diversity and personality that each person brings.

Establishing the necessary information channels to ensure effective internal and external communication.

Operating a fleet of buses which is environmentally friendly, comfortable and accessible to everyone including people with mobility impairments.

Taking advantage of our international experience and adapting it to the local conditions and culture.